Effective Date: May 23, 2025

1. Introduction

Welcome to Avida Virtual Care. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@avidavirtualcare.com.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website or otherwise when you contact us.

Personal Information Provided by You: We collect names; phone numbers; email addresses; job titles; contact preferences; and other similar information.

Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument.

3. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process.
• To post testimonials.
• Request feedback and to contact you about your use of our Website.
• To manage user accounts.
• To send administrative information to you.
• To protect our Services.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis: Consent, Legitimate Interests, Performance of a Contract, or Legal Obligations. We are a HIPAA-compliant organization and ensure any health-related data handling complies strictly with applicable regulations.

5. HIPAA Compliance

Avida Virtual Care acts as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and security of electronic Protected Health Information (ePHI) that we create, receive, maintain, or transmit on behalf of our Covered Entity clients.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. What Are Your Privacy Rights?

In some regions (like the EEA, UK, and California), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.

9. Contact Us About This Policy

If you have questions or comments about this notice, you may email us at info@avidavirtualcare.com or by post to:

Avida Virtual Care
11900 Biscayne Blvd
North Miami, FL 33181
United States